Incase You Receive A Damaged Or Incorrect Item:
Please report it to Artecnica within 15 days of the invoice date. We will send you a return label. Upon receipt of the damaged or incorrect item, we will send out a new item immediately. All returns must be received in our warehouse within 21 days of the invoice date in order to receive a replacement.
If You Are Not Happy With The Item You Ordered:
Please let us know within 10 days of the invoice date. We will issue you a return authorization (RA) number. Upon receipt of the item, we will credit your account the original purchase price (less shipping). Please Note: If a product is returned to us that was originally ordered with free shipping (for any reason other than damages) shipping charges will be deducted from the refund issued. If we receive the goods after 21 days, there is a 25% restocking fee.
For all returns, please mark the carton “ATTENTION RETURN DEPT”. The Return Authorization number must appear on the carton to the left of the return address.
We will not be able to accept your return if it arrives back to our warehouse greater than 21 days from the invoice date or if it is not accompanied by a Return Authorization. Please call 323 655 6551 for return authorization